Contact information

Contact information

Write to us and a person replies, normally within one business day.

WENTAO LIU
U 6007/ 462 Elizabeth St, Melbourne VIC 3000, Australia
Email: support@alankitchen.shop
Telephone: +61 450 193 728

Order questions: include the order number so we can look it up immediately.
Delivery problems or thawed goods: send photographs of the parcel and product within 48 hours of delivery.
Returns and refunds: our refund policy sets out the process.
Wholesale, clubs and bulk orders: email the products and quantities you need and we will quote.

Office hours: Monday to Friday, 9am to 5pm Victoria time. Messages outside those hours are answered on the next business day.

Postal address: U 6007/ 462 Elizabeth St, Melbourne VIC 3000, Australia
Website: alankitchen.shop